Factors Needed in Choosing a Telephone Answering Service

1. Choose your telephone answering service wisely. Remember, they represent your company when answering phones, so it is integral that they are professional and able to answer basic questions callers may have.

2. Make sure to analyze exactly what sort of services you will need before searching for specific vendors. Telephone answering service providers may be involved in a larger process.

3. Provide your answering service provider with information regarding your call volume (do you get more calls nightly, by season, by weekends, etc.).

4. Discuss pricing with your answering service provider. Some charge per call, per length of calls, per representative, per campaign, etc. Assess what pricing will be best for your business.

5. If possible, find an answering service provider which has experience in your industry. They may be able to provide you with tips having worked with other businesses like yours in the past.

Read more...

Going Live with Live Answering Service

Live answering service supports businesses by providing human-to-human communication with clients throughout day and night. Instead of using automated answering machine, a live answering service offers actual-time assistance and suitable knowledge in a personable nature. When looking for a live answering service provider, you should keep in mind that they must have the following:

• Available 24 hours a day, 7 days a week. Holidays are included if needed.

• Ensures that the only important, valuable and urgent calls are forwarded through call screening

• Efficient personnel and call center resources

• Professional, courteous and well-trained staff that can answer all customers questions regarding your products or services

• Appointment setting and scheduling, order taking services, event registration, and survey capability

• Thorough and prompt message notification

• Has latest call center technology

Read more...