Increase Your Client Satisfaction 24 Hours a Day

An answering service is available 24 hours a day, and not just available, it can provide an efficient, friendly, live voice to your clients any time of day or night that they want or need to call. We all know that people do not like automated voice answering and voicemail systems. They are impersonal, uncaring, and often frustrating. Giving your clients a live person to talk will increase the likelihood of their satisfaction and, most importantly, their willingness to recommend your business to another because of your good service. Plus, you never miss a call. You never miss an opportunity.

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Factors Needed in Choosing a Telephone Answering Service

1. Choose your telephone answering service wisely. Remember, they represent your company when answering phones, so it is integral that they are professional and able to answer basic questions callers may have.

2. Make sure to analyze exactly what sort of services you will need before searching for specific vendors. Telephone answering service providers may be involved in a larger process.

3. Provide your answering service provider with information regarding your call volume (do you get more calls nightly, by season, by weekends, etc.).

4. Discuss pricing with your answering service provider. Some charge per call, per length of calls, per representative, per campaign, etc. Assess what pricing will be best for your business.

5. If possible, find an answering service provider which has experience in your industry. They may be able to provide you with tips having worked with other businesses like yours in the past.

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