Get Your Business Ahead With 24/7 Live Answering Service

There are no excuses for companies not to answer inquiries and complaints through the phone and even in the Internet. Service support is one of the responsibilities that every firm owes to its customers, whether they are existing or prospective. This fact alone should be the motivating force that will inspire them to do their duties effectively. Nowadays, this task is made even heavier due to the demand of the public for businesses to operate a 24/7/365 answering service. If firms really want to make their buyers stay and to create a positive image, then they will have to satisfy this need.

Well, you only have one response to this call and that is to implement an around-the-clock live answering service. That is if your company values your customers. Establishing a sleepless customer care program allows your customers to get the help they need anytime the necessity arises. You might ask, "Why do it live when an answering machine can accomplish the task?" For obvious reasons, an automated answering service can provide only limited solutions to simple queries, like a credit card balance. Yet, complex situations like a defect in the product cannot be covered. Needless to say, customers feel comfortable spilling the beans to a live operator than to an insensitive and unresponsive recording.

Some companies think that answering service is useful only in inquiry and complaint handling. Little did they know that it is an another efficient channel where customers can place and process an order, and for the agents to engage in cross-selling and up-selling. Selling is not only confined within the walls of your offices for it can take place anytime over the telephone and even in the Internet. Therefore, in addition to taking care of customers' issues, you can pump up your selling activities through the aid of the telephone. With this set-up, there is no way that your company will miss a customer call or order.

This is one situation that is easier said than done for it requires you to invest in costly infrastructure, labor and other overhead costs. In order to avoid the jaw-dropping initial set-up costs, you can contract a trustworthy inbound call center for a low price tag. With their trained and experienced live operators, specialized call center applications and client support all ready, you can start your customer care programs at the drop of the hat.

Read more...

Blessings from a Gratifying 24/7 Customer Service Support

I have a friend who has been employed in a call center for a couple of years now. He is part of the technical support of an outsourced inbound contact center in Asia. When we have the chance to make a conversation, he always spills his encounters with some of his callers. Occasionally, there have been humorous experiences. Few of the times did he provide assistance to those who have problems in their products. He confessed that 95% were solved either easily or after a toil-worn affair. The best parts were on the moments when he was able to make a sale while satisfying the customer, who mostly had been Western citizens.

With those small chitchats, I have extracted that the potential of customer care in improving goodwill and revenue of a company is high. A delightful 24/7 customer service support is a blessing both for a business organization and the public it is serving. It is like hitting many birds in one stone.

Among the graces that a gratifying customer care is going to bring is customer satisfaction. No sales will ever flow to any firm without first supplying delight to the buyers. This pleasure must not be limited during the buying process alone. It ought to extend after or before a sales takes place. Valuing customers is the best way to gain profits.

Another gift is it increases customer retention. When an individual is being nurtured by a firm, there is a good chance that he/she will continue his/her purchases. This good reputation will spread like wildfire through the word of mouth, written materials and online connections.

This basket of fruits will be multiplied when outsourced to the right inbound call center. Aside from the aforementioned benefits, outsourcing can increase cross-sell product penetration, elevate revenue growth by up-selling and cross-selling and minimize operating costs.

Read more...